Customer Service

Order and Support Information

Shipping Policy

We offer free shipping on orders over $50 and $7 shipping on all other orders within the contiguous 48 United States. Most orders arrive next day when placed before 2PM local time. We are unable to offer free and reduced shipping on orders to Alaska, Hawaii and APO/FPO locations. Please contact us if you wish to place an order to one of these locations.

Here's how it works. We have over 30 warehouses located throughout the United States, so most of our customers are within a one-day ground shipping area. Our national network of warehouses provides for quick shipping and reduced shipping costs, which we then pass on to our customers in the form of free shipping on orders over $50 and just $7.00 shipping on orders $50 and under.

Some products may take up to three days for delivery if stocking position requires that we ship from a warehouse outside of the usual one-day ground shipping area. Orders with multiple products may ship from separate warehouses and may arrive in separate shipments.

You can conveniently track your shipments at any time by following the tracking link in your order fulfillment email or by clicking on the ‘My Account’ tab at the top of any page to login and check your shipment.

Returns Policy

If you’re not 100% satisfied with your SuppliesPlus purchase, return it for any reason within 30 days of the date of receipt for a refund. Open software can only be exchanged for the same title and version. Your return must be in 'as new' saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Products in the following condition are not eligible for return and will be sent back to you at your expense:

• Any product offering a mail-in rebate is not returnable to SuppliesPlus once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any product not purchased from SuppliesPlus.
• Any product from which the UPC code has been removed from its packaging.
• Any product that exhibits physical damage.
• Any ready to assemble furniture if the merchandise has been assembled.

Return Instructions. To make a return click on the ‘My Account’ tab at the top of this page, login if you are not already, click on ‘Request a Return’, fill out and submit the online form. If your return meets the above guidelines, you will be contacted shortly with instructions on where to send your return. Alternatively, you can email or call your Sales Associate, email returns@suppliesplus.com or call toll-free (877) 855-1599. When authorized, you will receive an RMA # that must be included in the return address. Your package must be received by us within 10 days of RMA issuance. We recommend using a shipping method that has tracking and that you provide us with the tracking number by replying to the email with your RMA # and return instructions.

Refund Policy. A 15% flat shipping charge will be deducted from your credit. This is in addition to the freight charges incurred to return the product to us. In the event of shipping damage or product defect, a replacement order of equal or greater value must be placed for us to cover return shipping and waive the 15% shipping charge. Otherwise, your return will be considered a satisfaction guarantee and a 15% flat shipping charge will be deducted from your credit and you will be responsible for the freight charges incurred to return the product to us. You will receive your refund within 30 days of receipt and verification of your return. Your refund will be issued in the same manner in which you paid for the refunded product.

Low Price Guarantee

If you find a lower price, we will meet or beat it!

Conditions: The product must be the exact same make, model, color and condition. The merchant offering the lower price must be authorized to sell the product, be an established U.S. site with the product listed on its own webstore with dedicated URL and have the product in stock and available for immediate delivery. Free shipping and other savings incentives offered by us will be considered in our price matching calculation. Low price guarantee may not apply to merchants offering special promotions such as sale prices, rebate offers, coupon offers, quantity discounts, special orders and/or membership requirements.

In the end, we reserve the right to make the final determination for low price guarantee price match, so even if one or more of these conditions applies, just contact us and we will still do our best to meet or beat the price.

Sales Tax Policy

Internet vendors are required to collect sales tax in any state where the company has a physical presence or is registered to collect tax, thus we charge sales tax in California only. If you are a reseller in California and wish to purchase products for resale, please contact us by calling (877) 855-1599.

Credit Card Authorization

When you place an order with us, we authorize your credit or debit card to ensure that sufficient credit is available at the time of purchase. A hold is placed on funds in the amount of your order total until the order is fulfilled.

The time required to remove the authorization, if your order is canceled, is determined by the financial institution that issued your card. The estimated time needed for the various methods of payment are as follows:

• Visa/MasterCard - 7 days
• American Express - 30 days
• Debit or check cards - 7 days

If you need further assistance, please contact your credit card company or us directly by either sending us an email or by calling (877) 855-1599.

Order Cancellation Policy

Once an order has shipped we are unable to cancel it. If your order has not yet shipped, you can request a cancellation by logging on to your account or by calling us at (877) 855-1599. Please be ready to provide your name, the order number, and your contact information. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund when it is received by you.

Out Of Stock and Backorder Items

Our inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Pursuant to our Credit Card Authorization Policy, your credit card will not be charged until the backordered item arrives back in stock and is fulfilled. Most out of stock items are in stock again within two (2) weeks, but certain items such as new and end of life products can take longer or may never become available. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two (2) weeks. These items will have the 'Call To Order' indication. If you select one of these items, your checkout page will indicate the actual shipping date